Justsuspension.com
03-10-2011, 04:32 PM
#1
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Car: 89 Trans Am
Engine: 5.0 TPI
Transmission: 700R4
Axle/Gears: 2.73 Posi
Justsuspension.com
I ordered a set of GR-2 KYB shocks from Justsuspension.com/KYB outlet.
Let me tell you I'm dissapointed so far. I ordered online on 3/5 and the shocks were "in stock" , free shipping, delivery in 1-2 days....but as of today, I have not received a delivery notice from Fedex on status.
I called customer service to inquired about my order and they said the shocks had to be ordered from the KYB distribution center and that could take 7-10 business days. I asked why did the order say "in stock" and delivered in 1-2 ...she said in the fine print it could take 7-10 business days even though it said "in stock".
I thought that was bad business practice saying in stock and not really in stock...It's not really a big deal, the price was right but if you expect quick delivery - try another place.
Let me tell you I'm dissapointed so far. I ordered online on 3/5 and the shocks were "in stock" , free shipping, delivery in 1-2 days....but as of today, I have not received a delivery notice from Fedex on status.
I called customer service to inquired about my order and they said the shocks had to be ordered from the KYB distribution center and that could take 7-10 business days. I asked why did the order say "in stock" and delivered in 1-2 ...she said in the fine print it could take 7-10 business days even though it said "in stock".
I thought that was bad business practice saying in stock and not really in stock...It's not really a big deal, the price was right but if you expect quick delivery - try another place.
03-10-2011, 05:20 PM
#2
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Car: 1988 Transam
Engine: 5litre
Transmission: Auto
Re: Justsuspension.com
I hate when that happens and i make sure that everyone knows as well.Best way to serve an attitude adjustment to the staff!
03-10-2011, 07:10 PM
#3
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Car: 1992 Camaro RS 25th Anniversary
Engine: 3.4L v6 with a t3/t4 Turbo
Transmission: T-5 Conversion
Axle/Gears: 3.23 SLP Limited Slip
Re: Justsuspension.com
well you really should read the fine print lol a lot of places dont actually stock parts when they say they do
however qouting 1-2 days on shipping is dumb on their part, it leaves them no room for error at all
however qouting 1-2 days on shipping is dumb on their part, it leaves them no room for error at all
04-13-2011, 06:19 PM
#4
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Car: 92 RS, 89 Formula, 84 Iroc
Engine: Carb 350, TPI 305, TBD
Transmission: T-5, 700r4, TBD
Axle/Gears: 3.42 Posi, 3.08 Posi, Moser 3.73
Re: Justsuspension.com
The price is good shipping takes forever though. Think I'll just order through rockauto and pay slightly more but get them in a timely fashion. Didn't realize I need to order them three weeks before I needed them........ ordered April 6th and as of today still not shipped.
04-18-2011, 09:49 AM
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Re: Justsuspension.com
Hey just a BMW guy who is having terrible problems with this company.
Same as original poster.
Say items are in stock, they are not.
delays in shipping
Then, FEDEX says package is damaged and they will not deliver it.
NOW when I call to get refund, Luke Hamby (Pres)Tel: (704) 235-0135
says " we will wait till we receive the package back from fedex and determine/process the refund"
Have 19 complaints at BBB
http://www.bbb.org/charlotte/busines...nver-nc-123595
Slick website, low prices, terrible service
STAY AWAY
Wish I had....
Same as original poster.
Say items are in stock, they are not.
delays in shipping
Then, FEDEX says package is damaged and they will not deliver it.
NOW when I call to get refund, Luke Hamby (Pres)Tel: (704) 235-0135
says " we will wait till we receive the package back from fedex and determine/process the refund"
Have 19 complaints at BBB
http://www.bbb.org/charlotte/busines...nver-nc-123595
Slick website, low prices, terrible service
STAY AWAY
Wish I had....
06-23-2011, 10:36 AM
#7
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Car: 1989 GTA
Engine: 5.7 ltr.
Transmission: 700R4
Axle/Gears: 3:27 9 Bolt Borg Warner
Re: Justsuspension.com
I ordered a set of GR-2 KYB shocks from Justsuspension.com/KYB outlet.
Let me tell you I'm dissapointed so far. I ordered online on 3/5 and the shocks were "in stock" , free shipping, delivery in 1-2 days....but as of today, I have not received a delivery notice from Fedex on status.
I called customer service to inquired about my order and they said the shocks had to be ordered from the KYB distribution center and that could take 7-10 business days. I asked why did the order say "in stock" and delivered in 1-2 ...she said in the fine print it could take 7-10 business days even though it said "in stock".
I thought that was bad business practice saying in stock and not really in stock...It's not really a big deal, the price was right but if you expect quick delivery - try another place.
Let me tell you I'm dissapointed so far. I ordered online on 3/5 and the shocks were "in stock" , free shipping, delivery in 1-2 days....but as of today, I have not received a delivery notice from Fedex on status.
I called customer service to inquired about my order and they said the shocks had to be ordered from the KYB distribution center and that could take 7-10 business days. I asked why did the order say "in stock" and delivered in 1-2 ...she said in the fine print it could take 7-10 business days even though it said "in stock".
I thought that was bad business practice saying in stock and not really in stock...It's not really a big deal, the price was right but if you expect quick delivery - try another place.
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06-23-2011, 12:28 PM
#8
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Car: 89 Trans Am
Engine: 5.0 TPI
Transmission: 700R4
Axle/Gears: 2.73 Posi
Re: Justsuspension.com
Just to tie up my dealing with these guys, I did receive my shocks 17 days from order date and the box was damaged during shipping. I'm just saying the advertisement is a little mis-leading, If i knew it would take over 2 weeks, I would have spent the extra 10-15 bucks with another retailer and get prompt service.
Based on my experience and the complaints with the BBB, I would stay away from these guys. ....
Based on my experience and the complaints with the BBB, I would stay away from these guys. ....
