blue_tacos

I bought a set of 8 pistons from Summit, I was putting the rings on them and on the very last piston the compression ring fit very tight. So I figured oh well I'll just send it back and get another. After 2 weeks I finally got another piston. It was all scratched up like somebody else had returned it, and I made sure it wasn't my same piston. That piston had the exact same problem and I made sure it wasn't the ring because I put other rings on the piston that fit excellent on my other pistons. So I called up customer service once again last night, and they didn't know what to do. They said next week they'll ask their tech support people. This has put me behind about a month and I think thats pretty ****ing rediculus. What they should have did is said sorry, and overnighted me a piston or shipped a new one the next day, and not another used one that sombody else returned like I just recieved.

MdFormula350

damn thats a bad story, they should of sent u one over nighted like you said.

robertg

iTrader: (2)

that sucks... sorry to hear that.

MetalliCamaroRS

iTrader: (15)

When you were on the phone with them and they said they'll ask about it next week, you should have demanded they ask someone now since it took two weeks the replace it the first time.

blue_tacos

They didn't have anybody to look at it anything because their tech support was closed for the weekend. I asked them if somebody could at least get another piston off the shelf and put a ring on it for me to make sure it fit right then send me that piston but they would'nt even do that. Normally Summit is good I'm actually quite surprised.

robertg

iTrader: (2)

i would probably start again on monday morning. ask to speak with a rep, and explain what happened. see where that gets you.

you might have gotten some bum who didn't want to deal with your problem.

sad to say, but every tech support place has people like that.

BadBowtie88

I just ordered a set of pistons from them and they shorted me one(thread on this forum about it). Called customer service, told them that they only sent me 7 pistons, and they said they could get me one by Friday. I told them to make it Thursday. They made it for me. Sorry to hear about your ordeal bro.

ede

pistons come in a set of 8, i wouldn't accept 1 replacement. a new set of 8 would be the way to go. when pisotns are made they're weighed and matched by weight and when there are 8 of the same, or within the acceptable spread they box them up and sell them as a set.

anesthes

iTrader: (12)

TRW pistons come in sets of about 500. Asuming thats what he got. I broke one of my TRW's a few years ago, and replaced it with a new one. It weighed exactly the same as the other 7 from a few years prior. oddly enough.

Most any piston should be balanced by a machine shop anyway.

-- Joe

vwdave

I've had nothing but great experiences with Summit.

Sorry all this happened to ya man.

blue_tacos

Well I got a 3rd piston today and it was bad also! I can't believe it. I took it down to my local machine shop and there were 5 machinists looking at it and they all agreed the top ring groove is bowtied a little bit. I'm just going to return the piston and get my money back and buy from somewhere else. I've probably wasted about $50 on a $36 piston. In case anybody wanted to know the piston was a TRW - L2165F60. My first 7 were good then the 8th, 9th, and 10th were all bad

BadBowtie88

Wow bro, that's harsh. I'd def go somewhere else.

blackroc68

iTrader: (2)

I had a similer problem with summit. i was file a set of piston rings i screwed 1 up "filed them crooked" anyway i needed a new set for 1 piston they said they could get them in3-5 days well 2 weeks later i get a letter saying they were back orderd i called ask if they could just remove the rings from a set and replace them when the back ordered set came in they flat refused me . well after 3 1/2 weeks i recieved them.Lucky it wasnt a rush. i have no patience. Since then i havent had any trouble with them.

SweetS10v8

I agree that they initally could have handled it better, but I think your giving bad publicity to someone who has nothing to do with what your complaining about now.

Remember they dont produce the piston. You make it sound like they sent you 3 bad ones. They are the middleman, they had nothing to do with bad craftsmanship! Thats TRWs problem.

blue_tacos

Yeah I know its not their problem but they weren't very willing to send me any more pistons after I got my first replacment. Now that I got everything takin care of they actually sent me an email stating they were contacting federal mogul because they finally decided to look at some of the pistons I sent back in.

Slush92RS

iTrader: (6)

I had file-to-fit rings also, i accidentally broke on in half when i came off of the file. I didn't call Summit up, i called Childs & Albert the ring manufacture up and they overnighted me the ring i broke free of charge. Now thats AWESOME SERVICE from C&A

ede

c&a is a great out fit to deal with. i love talking to their tech guy. i think a few of you ought to invest in a ring grinder and forget the file.

Intensity_Z

should have went with jegs, when i got a cracked rim, they over nighted me a new one and paid the S&H for me to send the other one back i love jegs to death!

blackroc68

iTrader: (2)

Listen when i called for the replacement ring.i ordered the ring file.they could have done the rite thing by me.they had a whoe ringset in stock.they could have taken out what i needed and replaced it when the rings came in. all about money with summit.

robertg

iTrader: (2)

i snagged a ring grinder on summit's clearance rack for $5. just have to make a handle for it.